supersvipPrivacy Policy

This page describes what we collect when you use supersvip and how we keep that data protected. We operate an online gaming and sportsbook platform available to users in supported jurisdictions across Southeast Asia. Whether you access supersvip through an Android install, an iOS browser, or our mobile web view, we follow the same data safeguards and collection principles outlined here.

We believe transparency matters. Our policy covers what information we gather, how we store it, who has access, and what rights you have over your data. If you have questions about any section, our support team in Jakarta and Surabaya can walk you through the details during business hours.

What we collect and why

We collect your email, phone number, and national identity document during account registration and KYC verification. This information is required to confirm your identity and prevent fraud. We also gather payment details—your DANA, e-wallet, mobile banking, and bank account information—only to process deposits and withdrawals. We do not store your PIN, CVV, or password in plain text.

When you use supersvip, we log your IP address, device type, browser version, and approximate location (city-level, not GPS). This helps us detect unusual account activity and protect against unauthorised access. We record the games you play, tournaments you enter, and bets you place so we can settle accounts fairly and respond to disputes.

We use cookies on supersvip to keep you logged in, remember your language and timezone preferences, and track which games and markets you view. These are session and persistent cookies; you can manage them in your browser settings, though some functions may not work without them.

Third-party processors

Our servers sit outside your jurisdiction and may be hosted in Singapore or Malaysia. We use third-party payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) to handle deposits and withdrawals. These processors have their own privacy policies, and we are not responsible for their data practices. We also use anti-fraud services and identity verification vendors who may access your name and ID number.

Your rights and our commitments

We retain your account data for as long as your account is active. If you close your account, we keep your transaction history for seven years to comply with local tax and gaming regulations. You have the right to request a copy of your data, correct inaccuracies, and ask for deletion of non-essential information.

We encrypt all data in transit using TLS 1.2 and store sensitive fields (ID numbers, payment details) encrypted at rest. Our team accesses your information only when needed to process your request, investigate a complaint, or comply with law. We conduct annual security audits and have incident-response procedures in place.

We do not knowingly collect data from anyone under the legal age of majority in their jurisdiction. If we become aware of such collection, we will delete the account and associated data immediately. Our platform operates only in jurisdictions where local law permits gaming services; if your region later restricts gaming, we will close your account and process any remaining balance according to your jurisdiction's rules.

This privacy policy may change to reflect new regulations or operational needs. We will notify you of material changes via email at least 30 days before they take effect. Your continued use of supersvip after those 30 days constitutes acceptance of the updated policy.